Reivernet Privacy Policies

“Us”, “we” and “our” refer to the ReiverNet companies (ReiverNet Limited (Company Number 1146289) and ReiverNet Pty Limited (ACN 103 116 150)).

This policy applies to personal information we collect from you when you use our website and services. Personal information means information about an identifiable individual.

We may vary this policy from time to time without notice.

What you need to know

This policy will let you know about:

1. why we need to collect personal information about you;
2. the type of personal and other information we collect and how we collect it;
3. how we use your personal and other information;
4. who we will disclose your personal information to;
5. our management and protection of your personal information;
6. updating and accessing your personal information; and
7. contacting us for further information.

1. Why we need to collect personal information about you

Our core business is to provide broadband solutions to hotel guests (Service). We need your personal information to help us continually provide a quality Service to all our customers and to find out ways in which to improve the Service.

2. The type of personal and other information we collect and how we collect it

We collect personal information about you directly and indirectly from a number of sources. We will receive personal information from you when you use, register or pay to use the Service. The personal information may include your name, email address, contact details, and financial information.

As stated in our Terms of Use, we may also monitor and record any of your activities whilst you are using our website and the Service, including the IP and MAC address of your device, the frequency of your usage, the amount of data you transfer, and the sites and locations you visit or transfer data with.

When you access our website, we may send a small file to your web browser called a “cookie” that stores information that identifies your computer and records your preferences and other statistics about your use. This file will be accessible to us when you make return visits to our website. The use of cookies is usual practice for websites that need to recall the preferences of its users. The information collected from cookies may be used for general statistical purposes, which do not personally identify you. Your web browser should allow you to disable, delete or control the receipt of cookies but you will need to consult your browser’s help menu for instructions.

3. How we use your personal and other information

We do not sell or trade personal information collected from the use of the Service. We will only use your personal information in connection with the Service we provide to you. This will include:

providing you with the Service requested; acquiring payment for providing you with the Service; personalising and tailoring our website and the Service to your preferences; helping us manage, maintain and continually improve our website and the Service; engaging in normal business administration and accounting practices; notifying you with information about our website and the Service; and investigating complaints and any breaches of the Terms of Use or Acceptable Use Policy. As an example, if your computer tries to send or receive emails before you accept the terms of using the Service, we will send a message to your email address giving you details about how to use the Service.

We may also share general statistical information on our website and the Service, e.g. usage data, with 3rd parties. However, you cannot be personally identified from this information.

As noted in our Terms of Use, you are responsible for all your activities while using the Service. We are not responsible for the privacy policies of any other websites you visit (including links from this website) and any personal information you give to 3rd parties whilst using the Service. These 3rd parties are not bound by this policy and you should read their privacy policy before providing them with any personal information.

4. Who we will disclose your personal information to

We may disclose to 3rd parties or allow them to access your personal information if it is necessary for providing the Service to you. These 3rd parties may include the entities that provide us with internet service, servers to host our content, and payment facilities. We will take steps to ensure that these 3rd parties handle personal information in accordance with this Privacy Policy, and do not use or disclose personal information for any purpose other than the provision of services to us.

If we have reason to suspect that you are in breach of our Terms of Use or Acceptable Use Policy or are engaging in unlawful activity, we will disclose to 3rd parties, e.g. your internet service provider or law enforcement agency, any personal information that we consider necessary, including but not limited to detecting, preventing, investigating, prosecuting or penalising the unlawful activity. We may also be compelled by law to disclose your personal information to 3rd parties.

5. Our management and protection of your personal information

Our practice is to store your personal information on centralised servers that are located in Australia and New Zealand. We will take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure. This will include using virus protection, firewalls, secure servers, login and password identification, and encryption for online payments

Your personal information will be stored with us so long as you continue to use our website or the Service. Once you have stopped using our website or the Service, we will retain your records for up to 7 years. After this time, we will delete, destroy or de-identify your personal information from our records, except for any information we are required by law to keep, e.g. for tax purposes.

6. Updating and accessing your personal information

It is important that the personal information we have about you is accurate, complete and up-to date. If at any time you find that we are holding incorrect information about you, send us an email support@reivernet.com and we will correct the information as soon as reasonably practicable.

You have the right to access the personal information we hold about you apart from some exceptions set out by law. To access your personal information, you will need to make a request in writing (by post or email) stating the information you require. Our contact details are below. Once we have confirmed your identity, we will endeavour to respond to your request within 14 days. We may charge you for our costs in processing your request. If there are any inaccuracies in the personal information we give you, you should notify us immediately so we can update our records.

7. Contacting us for further information

If you have any questions about any aspect of our privacy policy, please contact us by:

Attention Privacy Officer
Email support@reivernet.com
Fax +64 9 573 3975 / +61 2 9924 0188