This inter-island ferry service has a large crew working across a number of ships. Passengers are a mix of tourists and freight drivers, all requiring differing levels of internet experience on the same network.
THE REIVERNET SOLUTION
The idea was to configure the Reivernet gateway with not 1, but 2 ISP connections. The crew access was routed down the first ISP service, while the freight drivers and tourists were routed down the second ISP connection. This was regardless of where the users were connected within the wireless network.
The crew were given monthly access codes – because the authentication gateway is cloud based, they are active regardless of which boat they are working on.
Because the long-haul freight workers that use the service ships are also on rest time, they have been given monthly access that involves a small connection fee.
Finally, the tourist passengers were sold access codes via the food and beverage outlets on the ship.
By routing the crew traffic and other traffic down separate ISP connections, the Reivernet solution was able to measure the actual experience of the users. That way, the cost structure of providing such access was easily attributed to the business’s relevant cost structure – for example, access for the crew is a cost of service, while the freight and passenger service are revenue centres.
The crew and freight drivers are only required to have one access code per month, but able to connect regardless of what vessel they are sailing. This is the key benefit of the cost-based service.